We remain committed to providing a safe environment for all patients. Our Physicians are now offering Telehealth Appointments to stay ahead of the spread of the Coronavirus.
Telehealth Appointments
Everyone is talking about Telehealth, but what is it exactly? Telehealth uses the latest video-conferencing technology to connect you with a SMART Health and Wellness physician or advanced practitioner from the comfort of your home or office. You can get quality, real-time access to your physician from your mobile phone, tablet, or laptop.
Primary Care Telehealth Medicine
Our primary care physicians (PCP) will be able to assist you similar to an in-person visit. Our team will review your medical history and symptoms, and will provide a treatment plan, including prescribing medications if needed. Common issues treated through telehealth include colds and flu, sore throat, ear infections, skin rashes/infections, and more. Telehealth services can also be used for follow up appointments to review lab or test results.
Psychiatric Telehealth Medicine
In alignment with our mission to our patients, our psychiatrists and therapist will continue to offer personalized, effective, and evidence-based behavioral health services through telehealth medicine. We will still treat the full spectrum of psychiatric and related behavioral health issues, including depression, anxiety, ADHD, mood disorders, substance abuse, and more.
Neurology Telehealth Medicine
Our Neurology team will continue to provide patients in-office procedures like Botox, EEG, and EMG, but any ongoing management can be provided through telehealth services. Common issues treated for neurology include neuropathy management, headaches/migraines, seizures, and memory issues.
What to expect with your Telehealth appointment
A Telehealth appointment is just like a regular appointment. You will sit in front of a camera where you will be able to see yourself and your SMART Health and Wellness provider.
Once you have started your appointment, patients and providers will interact, just as they would for a traditional clinic appointment. Make sure to ask your provider questions, as you would in the office. At the end of the appointment, your provider will develop a care plan and will prescribe or refill medication, if needed.
I have an appointment. How do I prepare?
Before your appointment begins. Make sure you have completed the following steps:
Be sure to fill out all of your online paperwork before your appointment. We will not be able to see you until it is filled out. You can find all of the online paperwork here.
Make sure to check your internet connection 5-10 minutes before your scheduled appointment. Be sure to have your meeting email pulled up and ready for the appointment.
A member of the SMART Health and Wellness Medical Assistant team will give you a call at the time of your appointment. They will help you get started with your appointment and begin your check-in process.
How do I connect to Zoom Healthcare?
This short video from Zoom Healthcare will show you how to connect to your Telehealth appointment, using the email sent to you from SMART Health and Wellness.
Frequently asked questions regarding Telehealth Services
Yes, for the providers to accurately diagnose and treat you to the best of their ability, there needs to be both video and audio in the telehealth session.
You can connect with us using a mobile phone, tablet, or laptop. If using a laptop, you must make sure you have webcam capabilities. A good online connection is generally recommended.
Before or after your appointment, a member of the SMART Health and Wellness insurance team will give you a call and request payment over the phone. We use a secure online payment system to make sure your information is protected.
Telehealth appointments are generally the same amount of time as a regular in-office visit.
At SMART Health and Wellness, patient privacy and protection is our number one goal. Just like a visit to the office to see your provider, telehealth services are entirely confidential and compliant with HIPAA regulations.
If you are having trouble connecting, please let the Medical Assistant know when they call you to start your appointment.
Chief Medical Officer
Nancy Donachie, M.D.