We remain committed to providing a safe environment for all patients. Our Physicians are now offering Telehealth Appointments to stay ahead of the spread of the Coronavirus.

Telehealth Appointments

Everyone is talking about Telehealth, but what is it exactly? Telehealth uses the latest video-conferencing technology to connect you with a SMART Health and Wellness physician or advanced practitioner from the comfort of your home or office. You can get quality, real-time access to your physician from your mobile phone, tablet, or laptop.

Primary Care Telehealth Medicine

Our primary care physicians (PCP) will be able to assist you similar to an in-person visit. Our team will review your medical history and symptoms, and will provide a treatment plan, including prescribing medications if needed. Common issues treated through telehealth include colds and flu, sore throat, ear infections, skin rashes/infections, and more. Telehealth services can also be used for follow up appointments to review lab or test results.

Psychiatric Telehealth Medicine

In alignment with our mission to our patients, our psychiatrists and therapist will continue to offer personalized, effective, and evidence-based behavioral health services through telehealth medicine. We will still treat the full spectrum of psychiatric and related behavioral health issues, including depression, anxiety, ADHD, mood disorders, substance abuse, and more.

Neurology Telehealth Medicine

Our Neurology team will continue to provide patients in-office procedures like Botox, EEG, and EMG, but any ongoing management can be provided through telehealth services. Common issues treated for neurology include neuropathy management, headaches/migraines, seizures, and memory issues.

What to expect with your Telehealth appointment

A Telehealth appointment is just like a regular appointment. You will sit in front of a camera where you will be able to see yourself and your SMART Health and Wellness provider.

Once you have started your appointment, patients and providers will interact, just as they would for a traditional clinic appointment. Make sure to ask your provider questions, as you would in the office. At the end of the appointment, your provider will develop a care plan and will prescribe or refill medication, if needed.

I have an appointment. How do I prepare?

Before your appointment begins. Make sure you have completed the following steps:

Number 1 - Final

Be sure to fill out all of your online paperwork before your appointment. We will not be able to see you until it is filled out. You can find all of the online paperwork here.

Number 2 - Final

Make sure to check your internet connection 5-10 minutes before your scheduled appointment. Be sure to have your meeting email pulled up and ready for the appointment.

Number 3 - Final

A member of the SMART Health and Wellness Medical Assistant team will give you a call at the time of your appointment. They will help you get started with your appointment and begin your check-in process.

How do I connect to Zoom Healthcare?

This short video from Zoom Healthcare will show you how to connect to your Telehealth appointment, using the email sent to you from SMART Health and Wellness.

Frequently asked questions regarding Telehealth Services

Is a webcam/camera required for telehealth appointment?

Yes, for the providers to accurately diagnose and treat you to the best of their ability, there needs to be both video and audio in the telehealth session.

What type of device can I use for my telehealth session?

You can connect with us using a mobile phone, tablet, or laptop. If using a laptop, you must make sure you have webcam capabilities. A good online connection is generally recommended.

How do I pay for my Telehealth appointment?

Before or after your appointment, a member of the SMART Health and Wellness insurance team will give you a call and request payment over the phone. We use a secure online payment system to make sure your information is protected.

How long does a Telehealth appointment last?

Telehealth appointments are generally the same amount of time as a regular in-office visit.

Are the appointments private and secure?

At SMART Health and Wellness, patient privacy and protection is our number one goal. Just like a visit to the office to see your provider, telehealth services are entirely confidential and compliant with HIPAA regulations. 

What happens if I am not able to connect?

If you are having trouble connecting, please let the Medical Assistant know when they call you to start your appointment.

Coronavirus and Anxiety

Feeling anxious about coronavirus? Here are some tips for you to help manage your anxiety during this time.

FAQs

Find answers to common questions about our practice and services, or give us a call any time!

Insurance for Telehealth

Most payers are treating Telehealth as a standard visit. Our dedicated insurance team will work to verify your benefits before your appointment and contact you directly for payment.

Medication Refill Request

In an effort to provide more services to our patients we have added a new Medication Refill request form on our website. Click here for instructions on how submit your request today.

Nancy Donachie M.D-BUB

Chief Medical Officer

Nancy Donachie, M.D.

In response of the Coronavirus (COVID-19)

Maintaining excellent behavioral health is an essential service during this time. We are adding Telehealth Services for all patients to continue to stay proactive against the spread of Coronavirus, minimize risk for our patients and staff, and stay dedicated to improving the health of our patients. Please let us know how we can better assist you today."