Our Patients, Our Priority
Statement in Response to Coronavirus
Statement from Dr. Nancy Donachie, Chief Medical Officer
All of us here at Smart Health and Wellness Clinics are committed to ensuring access all our behavioral and physical health services while maintaining safety and comfort for all of our patients, physicians and staff members.
SMART Health and Wellness Centers will remain open to assist you at this difficult time.
Many of you are understandably anxious about the Coronavirus pandemic. Please keep in mind, that for most patients, if you contract the virus, the illness will be mild and self-limiting.
It may be several weeks until we see a decrease in the amount of confirmed cases. During this period, we will be assisting our patients through Telehealth visits. For those of you with chronic health conditions or ongoing treatment needs, please consider this option for yourself.
However, we do ask that patients please call the office before you come in if you are experiencing symptoms such as fever, cough, body aches, or diarrhea. We must take actions to protect all patients and staff from possible exposure to COVID-19.
It is very important that we take precautions to protect patients more susceptible to severe coronavirus symptoms: the elderly, the immune-compromised patients, and our healthcare workers. For this reason, we ask that our patients keep in mind the following:
- Practice social distancing. We all need to do our part to defeat the spread of COVID-19
- While new testing options are on the horizon, we do NOT yet have access to these tests, and we are currently following CDC guidelines regarding who can be tested. Should this change we will inform you.
- Drive-through testing is available in Dallas county at 2500 Victory Blvd. They will only test you if you are over 65 with an elevated temperature or if you are a healthcare worker.
- If you are severely ill, you need to seek care at your local ER.
- We, like all medical facilities, are experiencing a severe shortage of protective equipment. If our staff cannot protect themselves from transmission, then we will be unavailable to our patients. Please understand that it is very important that you do not enter the practice if you have a respiratory illness.
- Employ frequent handwashing with soap and water for at least 20 seconds.
While new treatments are on the horizon and being tested to manage the symptoms of COVID-19, supplies of these drugs will be limited and will be directed to those hospitalized patients who are most seriously ill. We ask that you please not request a prescription for these medications as these are needed to care for those in significant danger.
It is normal to feel anxious at times such as these. However, we encourage you to control what you can and maintain a rational and hopeful attitude. Do not watch TV reports constantly as this can increase your anxiety. If you need information, visit the CDC Website or speak with your physician rather than rely on informal sources.
Stay connected to others by the use of phones and social media. Exercise safely when you can. A walk outside (staying 6 feet away from others) can be very helpful to decrease anxiety. Use your time at home productively: complete those projects that you have been putting off or take up a hobby. Practice health-hygiene. Stay on a regular sleep schedule.
In time, this crisis will pass. Until that time, we are committed to doing our best to help you through this public health emergency.
Nancy Donachie, M.D.
Chief Medical Officer, SMART Health and Wellness Centers